Local Australian Deliveries
If you require more information regarding delivery terms and conditions please email us prior to purchase.
We use StarTrack as our main carrier within Australia. Remote areas, pallet deliveries and bulky items may attract additional costs. We will contact you immediately if this is the case.
Please allow 2 – 3 days for Melbourne Metro delivery. Australia wide please allow 3 – 5 days. For WA, NT and remote locations please allow 5 – 7 days.
Please be aware your order may arrive in multiple parcels.
We reserve the right to terminate any orders and refund all monies in total.
International Delivery
We offer international shipping to most countries.
For New Zealand orders please allow 10 – 20 days from date of dispatch to receive your delivery. You will receive your order as a local delivery through NZ Couriers.
For other international customers delivery times will vary depending on location, and can take anywhere from 7 – 14 days. International orders will ship with UPS. Shipping costs will vary depending on location and products purchased. Costs can be calculated through the shipping calculator available on the cart page and product pages. Please note additional customs fees and duties may be applied upon delivery.
Extended Lead Times
If your order contains items that are temporarily out of stock your order may arrive in multiple parcels. In most cases in stock items will ship first, with other items shipping upon the arrival of stock.
Delivery estimates for all temporarily out of stock items are listed on product pages and in your cart. In the event that there are delays in receiving stock for your order we will notify you immediately, you will have the option to continue to wait or receive a refund for the that item.
All lead times are estimates only.
Missing and Damaged Parcels
If you believe your parcel is damaged or your delivery is overdue, please contact us and we will assist in following up with the delivery/courier company.
Refunds & Returns Policy
1. Overview
We want you to be satisfied with your purchase from Lock Industries. If there is an issue with your order, we encourage you to contact us so we can help.
2. Eligibility for Returns
We generally accept returns where:
- The item is faulty or defective
- The incorrect item was received
- The item is unused, in original condition, and returned within the specified timeframe
3. Return Period
You may request a return within 30 days from the date you received the item.
4. Conditions
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It should be in the original packaging
- It must not have been installed, modified, or damaged by improper use
- Custom or made-to-order items may only be returned if they are faulty or we have made an error
5. Refund Options
Once your return is received and inspected, and approved by us, you may be offered one of the following:
- Refund to your original payment method
- Store credit
- Exchange for a replacement product (where available)
Refunds will be processed within a reasonable period after approval. The time it takes for the refund to appear in your account may vary depending on your payment provider.
6. Return Shipping Costs
- If the item is confirmed to be faulty, damaged, or incorrectly supplied by us, we will generally cover reasonable return shipping costs or provide a prepaid label where possible.
- If the return is due to change-of-mind or incorrect ordering, return shipping costs are typically the responsibility of the customer.
7. Non-Returnable Items
The following items are typically not eligible for return unless required by law:
- Custom or made-to-order products
- Clearance or sale items marked as non-returnable
- Products that have been installed, used, or modified
- Gift cards or digital downloads
8. How to Request a Return
To initiate a return, please contact our support team with your order number, details of the item, and the reason for the return: