Last updated: 16 November 2025
1. Who We Are
Our website address is: https://lockindustries.com.au.
We operate an international e-commerce store supplying performance automotive components.
2. Information We Collect
2.1 Information You Provide
We collect personal information when you create an account, place an order, leave comments, upload media, contact us, or subscribe to marketing. This may include your name, email, phone, address, order history, and account information.
2.2 Comments
When visitors leave comments, we collect the data entered into the comment form, the visitor’s IP address, and browser user-agent string for spam detection.
An anonymized hash of your email address may be sent to the Gravatar service. View their privacy policy here: https://automattic.com/privacy/.
2.3 Media Uploads
If you upload images, avoid uploading photos that contain embedded EXIF GPS data. Visitors can extract this information from images on the site.
2.4 Cookies
We use cookies to support login sessions, shopping cart functionality, user preferences, analytics, and site security.
- Comment cookies store your name and email for convenience (1 year).
- Login cookies last 2 days; “Remember Me” extends login to 2 weeks.
- Temporary cookies may be set to check if your browser accepts cookies.
- Editor cookies are stored when editing posts (1 day).
2.5 Embedded Content
Articles may contain embedded content (videos, images, etc.). These sites may collect your data, use cookies, and track your interaction just as if you visited them directly.
2.6 Automatically Collected Data
We may automatically collect IP addresses, device information, browser details, analytics data, referring URLs, and other usage statistics.
3. Who We Share Your Data With
We may share your data with payment processors, shipping carriers, analytics providers, spam detection systems, and hosting/security partners.
If you request a password reset, your IP address is included in the reset email.
4. How Long We Retain Your Data
- Comments and metadata are stored indefinitely.
- User accounts and profile information remain until deleted by the user.
- Order data is retained for legal and tax obligations.
- Analytics data may be stored for up to 26 months.
5. Your Rights Over Your Data
You may request a copy of your data, corrections, or deletion (unless legally required to retain it). You may also request that we erase comments or account data.
Contact: support@lockindustries.com.au
6. Where We Send Your Data
Visitor comments may be checked by automated spam detection services. Your data may be processed by international providers such as payment gateways, analytics platforms, and shipping carriers.
7. How We Protect Your Data
We use SSL encryption, secure hosting, 2FA on admin accounts, firewalls, and access-controlled data systems. While no system is completely secure, we take reasonable measures to protect your information.
8. Contact Us
If you have any privacy questions or requests, contact us at:
support@lockindustries.com.au